Privacy Policy

Effective Date: 01-01-2025

Last Updated: 01-01-2025

1. Introduction

ITAG Business Solutions Ltd. (“ITAG,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.itagbs.com and use our services.

By accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Personal Information: Name, email address, phone number, company details, and other details you provide via contact forms, inquiries, or newsletter sign-ups.
• Technical Data: IP address, browser type, operating system, device identifiers, and browsing activity on our website through cookies and analytics tools.
• Business Data: Any proprietary or confidential business information shared with us for legal/IP services, including patent details, trademark filings, contracts, and other legal documents. This data is securely stored with strict confidentiality measures.

3. Legal Basis for Processing Personal Data

• Consent: When you voluntarily provide information via our website forms or subscribe to our newsletter.
• Contractual Necessity: To fulfill legal services or consulting agreements.
• Legitimate Interests: To enhance network security, prevent fraud, improve website functionality, and provide relevant business updates.
• Legal Obligation: Compliance with Indian laws (DPDP Act, IT Act, 2000) and applicable international regulations.

4. How We Use Your Information

• Providing legal and advisory services
• Respond to inquiries and client requests.
• Enhance website functionality and user experience.
• Send updates, newsletters, or promotional materials (only with your consent). Prevent fraud, unauthorized access, and cybersecurity threats.
• Ensure compliance with legal and regulatory obligations.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Client-related data: Retained as required by applicable legal and regulatory requirements.
• Contact form inquiries: Retained for up to 12 months unless further engagement occurs.
• Website analytics data: Retained for up to 24 months for performance analysis.
• Marketing subscriptions: Retained until you opt out. Once data is no longer needed, it is securely deleted or anonymized.

6. How We Share Your Information

We do not sell personal data but may share it with service providers, legal authorities, and international partners with safeguards.

• Service providers: IT infrastructure providers, cloud storage, legal research databases, and analytics partners under Data Processing Agreements (DPAs) that define strict confidentiality, security, and compliance requirements.
• Legal authorities: If required by law to protect rights, property, or safety.
• International partners: If necessary for cross-border legal/IP matters, with appropriate safeguards in place.

7. International Data Transfers

If data is transferred outside India, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs), using:
• Controller-to-Controller (C2C) module for cross-border legal collaborations.
• Controller-to-Processor (C2P) module for outsourcing IT services and data processing.
• Compliance with the DPDP Act, GDPR, and other applicable regulations.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If such data is identified, we will take immediate steps to delete it.

9. Data Security Measures

• Encryption: Secure transmission via SSL/TLS to protect data in transit.
• Access Controls: Restricted access to data based on job roles and multi-factor authentication (MFA) for critical systems.
• Regular Security Audits: Periodic penetration testing, vulnerability assessments, and compliance audits to ensure data protection.
• Data Backup & Recovery: Encrypted backups to prevent data loss.

10. Data Subject Requests

You have the right to access, correct, or delete your personal data. Requests are processed within 30 days.

• Restrict or object to data processing.
• Access, correct, or delete your personal data.
• Withdraw consent for processing based on consent.
• Verification Process

To process your request, we may require identity verification through:

• Submission of a valid government-issued ID.
• Verification via registered email or phone number.
• Authentication through multi-step verification for sensitive data requests.
• Requests are typically processed within 30 days, subject to verification and legal exceptions.

11. Use of Analytics Tools

We use Google Analytics and LinkedIn Insights for website performance tracking.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or business changes. Updates will be posted on this page with the revised Effective Date.

14. Contact Us

If you have any questions, please contact us:

ITAG Business Solutions Ltd.

Subham Plaza, 83/1 Dr. S C Banerjee Road, Room No. 1C, 1st Floor, Kolkata, West Bengal 700010, India

Email: info@itagbs.com

Phone: +91-33-23633924